FAQs

How do I care for/maintain specimens?

Please see care sheets which cover most of our products. If you have unanswered questions please email sa***@***********co.uk

When are orders dispatched?

We dispatch orders promptly. If you would like delivery for a specific date please advise and we will aim to meet your request. Please note however that we are unable to send living and frozen items to arrive on a Monday. Please also notify us of any half term or holiday dates when orders cannot be accepted.

How are orders dispatched?

Orders are sent by Royal Mail Tracked 24, Royal Mail Special Delivery or by courier depending on weight and value and urgency. If you require a delivery service other than offered please contact us to see if an alternative is available.

Please note that the delivery prices quoted on the website do not apply to international orders. Please contact us if you have not ordered from us before. Your order can then be made via our website.

We rely on third party carriers and therefore delivery dates are given in good faith and we shall not be liable should we fail to delivery by such a date.

How do I pay for my order?

If you are from the UK Payment can be made by PayPal safely through our website. We are able to invoice educational establishments on receipt of an order number. Secure debit/credit card payments are made via PayPal even if you do not have a PayPal account.

Can order if I am not from an educational establishment?

Yes we are happy to accept orders from private individuals but payment must be made with order.

Can I order if I am outside the UK?

Due to Brexit we are unable to send outside the UK. Also, due to The Windsor Framework we are unable to send to Northern Ireland.

How long does it take to receive orders from the Carolina catalogue?

We are Carolina’s sole distributor in the UK. Importing products individually can prove a costly and time consuming process. We are now able to amalgamate customer orders and split the import fees accordingly. We deal with the whole customs clearance process.

Please contact he****@***********co.uk to ascertain when the next preserved order is being placed. Regular orders for non stock items are placed fortnightly in busy periods. Upon receipt of your enquiry a full quotation will be raised including the duty and freight into the UK and the availability.